Refund policy

Return and Refund Policy — Make It Unique Ltd

Last Updated: 31 July 2026

Thank you for shopping with Make It Unique Ltd. We want you to be completely happy with your purchase. Please read our return and refund policy carefully before placing an order, as it explains your rights and our process.

1. Personalised / Custom-Made Items

Many of our products are made-to-order or personalised specifically for you (e.g. custom engravings, names, designs, or sizes).

  • Under the UK Consumer Contracts Regulations 2013, personalised or bespoke items are exempt from the standard 14-day "change of mind" cancellation right, as these products are made to your specifications and cannot be resold.
  • We therefore cannot accept returns or offer refunds for personalised items unless the product is faulty, damaged, or significantly different from what was ordered.

2. Non-Personalised / Standard Items

If you purchase a standard (non-customised) product from us:

  • You have the right to cancel your order within 14 days of receiving the item, without giving any reason.
  • To exercise this right, please contact us within 14 days of delivery.
  • The item must be returned unused, in its original packaging, and in a resaleable condition.
  • Once we receive and inspect the returned item, we will issue a refund within 14 days, using the original payment method.
  • Return postage costs are the customer's responsibility, unless the item is faulty or was sent in error.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered:

  • Please contact us within 48 hours of delivery with your order number and clear photos of the issue.
  • We will offer a free replacement, repair, or full refund, including any delivery charges, at our discretion.
  • This applies to both personalised and non-personalised items, in line with the Consumer Rights Act 2015.

4. How to Request a Return or Refund

To start a return or refund request, please contact us with your order number and reason for return:

  • ✉ Email: info@makeituniqueltd.co.uk
  • ☎ Phone: 07365164540
  • 🕐 Business Hours: Monday–Saturday, 10:00 AM – 8:00 PM

We aim to respond to all queries within 1–2 business days.

5. Refund Method and Timeline

  • Approved refunds will be issued to the original payment method used at checkout.
  • Refunds are typically processed within 5–14 business days, depending on your bank or card provider.

6. Order Cancellations

  • If you wish to cancel an order before it has been dispatched or production has started (especially for personalised items), please contact us as soon as possible. We will do our best to accommodate cancellations before work begins.
  • Once production on a personalised item has started, cancellation may no longer be possible.

7. Contact Us

If you have any questions about this policy, please reach out:

Make It Unique Ltd 📍 15 Holmside Gardens, Manchester, M19 1WR, UK ☎ 07365164540 ✉ info@makeituniqueltd.co.uk 🌐 makeituniqueltd.co.uk 🕐 Monday–Saturday, 10:00 AM–8:00 PM

This policy is provided for general guidance and reflects UK consumer protection law as of the date above (Consumer Rights Act 2015, Consumer Contracts Regulations 2013). It does not constitute legal advice — for legal certainty, consult a solicitor or a service such as Citizens Advice.