Shipping policy
Shipping Policy — Make It Unique Ltd
Last Updated: 31 July 2026
At Make It Unique Ltd, we want your order to reach you safely and on time. Please read below for details on our processing, dispatch, and delivery process.
1. Order Processing Time
- Most of our products are personalised/custom-made, so please allow 2–5 business days for production before your order is dispatched.
- During busy periods (e.g. holidays, sales events), processing times may be slightly longer. Any delays will be communicated via email.
- Non-personalised/ready-made items are typically processed and dispatched within 1–2 business days.
2. Delivery Times (UK)
Once dispatched, estimated delivery times within the UK are:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 3–5 business days |
| Tracked/Signed Delivery | 2–4 business days |
| Express Delivery | 1–2 business days |
Delivery times are estimates provided by our courier partners and are not guaranteed.
3. International Shipping
- We currently ship to select international destinations. Availability and delivery times will be shown at checkout based on your delivery address.
- International orders may be subject to customs charges, import duties, or taxes, which are the responsibility of the customer and are not included in our prices.
- International delivery typically takes 7–14 business days, depending on the destination and customs processing.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location, order size, and selected delivery method.
- We may offer free shipping promotions from time to time, which will be clearly stated on our website.
5. Order Tracking
- Once your order is dispatched, you will receive a confirmation email with tracking information (where available).
- If you do not receive tracking details within the expected processing time, please contact us at info@makeituniqueltd.co.uk.
6. Incorrect Address
- Please double-check your delivery address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
- If you notice an error shortly after placing your order, contact us immediately at info@makeituniqueltd.co.uk or 07365164540 so we can try to correct it before dispatch.
7. Lost or Delayed Parcels
- If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the courier.
- If a parcel is confirmed lost in transit, we will arrange a replacement or full refund, in line with our Return and Refund Policy.
8. Damaged Items in Transit
- If your item arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage and packaging.
- We will arrange a free replacement, repair, or refund as outlined in our Return and Refund Policy.
9. Contact Us
For any shipping-related questions, please get in touch:
Make It Unique Ltd 📍 15 Holmside Gardens, Manchester, M19 1WR, UK ☎ 07365164540 ✉ info@makeituniqueltd.co.uk 🌐 makeituniqueltd.co.uk 🕐 Monday–Saturday, 10:00 AM–8:00 PM
This policy is provided for general guidance. Delivery times and costs are estimates and may vary based on courier performance, location, and external factors beyond our control.